Her lingering neuro effect is having to deal with chronic headaches. Not the "Oh, drat, I've a bit of a headache" variety, but the "curl up in the fetal position and turn off all the lights and put cotton in her ears to keep the sound out and have a bucket close in case she needs to puke" variety.
For this, after some experimentation, her neurologist finally found the right combination of medications: Celexa and Verapamil. One of each, once a day, and she managed to go a good while without a headache.
Until last week. When she mentioned that she was out of her Verapamil.
So, she calls the pharmacy requesting a refill last Monday. They tell her that her neurologist hadn't called in a refill, but they (pharmacy) would reach out to the brain doc and get it called in.
It's worth mentioning here that, because of her insurance at the hospital where she works, she can only use the pharmacy in the hospital. And, do recall that she was admitted to that hospital with the aforementioned life-threatening brain infection. And she's been getting her Verapamil and Celexa at same pharmacy in same hospital for nearly 18 months now.
Two days later, no pills. "Whiskey Tango Foxtrot, Mr. Pharmacy Man?"
"The doctor's office didn't call it in. Said you need to call them."
So we did. And they called us back the next day: "We won't give you a refill until Doctor Neuro has seen you for a 1 year follow-up in his office."
Wait, WHAT? Why didn't you inform us of this condition, say, a few MONTHS ago? Is there a reason you failed to tell us he wanted to see her again in July?
"OK, fine... When do you have an opening?"
"Thursday, July 10" (week and four days from today).
The hell you say? No. Tomorrow. If not sooner. Call in the damn prescription.
If they don't, we can have our Family Practice doc call it in. He's really a fantastic doc.
I'm gonna raise some hell with her neurologist's office staff. I wager that they don't want to hear "Your failure to communicate important information has led to increased health problems for my wife" from me.
They just angered a sleeping giant.