December 10, 2009

A suggestion

Should you find yourself having purchased a software suite that uses a database to track your EMS operations...

And should you find yourself saddled with an IT Specialist that thinks he (or she) has more knowledge than he really does...

And should you find that said IT Specialist decides to change the permissions for the assorted database log in accounts that aforementioned software uses to operate properly...

It might... MIGHT, I say... be a good idea to mention this fact should you decide to call your software vendor for technical support, lest the person providing said technical support spend 4 hours dialed in to your servers trying to determine the source of the error you get, only to discover the problem that takes 30 seconds and five mouse clicks to repair.

That is all.

3 comments:

RazorsEdge2112 said...

WOW. I am glad the defibrillator doesn't run on that system.

TOTWTYTR said...

PEBKAC.

Phillip said...

As an IT guy myself, I have to wonder: Don't they teach "Test before implementing" anymore?

Change permissions for one guinea pig, um, volunteer test subject. Confirm that it still works the way it should. Then expand to 5 or 10, test again. Do one more time to be certain. Then go widescale. And don't forget to repeat the testing if there's a difference in the changes you make...

Gah... Some people just think that because they read it in a book that it'll actually work that way. Then there's people that's actually seen stuff blow up because we followed the book, so we know better now.